Blvd Hotel & Spa - Los Angeles

Checking out earlier than planned and canceling the rest of my reservation. Staff weren't knowledgeable, professional, or friendly. I booked a room through Booked.net and reserved a King Suite, I received a Queen Suite, and not a big deal really. I'm very easy and understanding, but expected a price difference. None offered. Booked.net shows free wifi and parking. I had to ask for a refund for parking for $10 a night for parking. Got to the room and under special request I had two, quiet and balcony....Well, they didn't say they could offer one or the other. They just gave me a balcony, which is great, but didn't have the courtesy, knowledge, foresight, or something,, because the balcony was facing Ventura Blvd.... A very busy street. I had no lamps on the bedside tables, was told two different reasons for that. The night just got worse. Nothing in the room worked except the tv and dim lighting. I'm going to be nice and make this short. I asked how to use the ac because following instructions nothing happened. It was hot and they sent someone up right away,,,,twice, he wasn't familiar with the thermostat nor did he read instructions. I ended up reading online the troubleshooting manual for the product and checked for batteries in the thermostat, and there were none. Then even after the batteries were installed, it didn't work. All night my choice was to open the door to loud Ventura Blvd for a little cooler air, or sweat! I didn't sleep. I emailed the hotel after very politely, and expressed my concern over most issues. I got one response, and after I sent two more, emails I've yet to hear from them. No go!

Most everything, dark, staffing or lack of, staff and bad attitude, lack of knowledge, tiny cramped lobby, no signage for any little thing like ice< spa< ....well maybe the required exit signs!

Excellent Location and the staff are very friendly. I had read quite a few bad reviews but we were pleased our stay at BLVD Hotel and Spa was very nice and pleasant. I must say the location is indeed excellent. 5 mins to Universal City Subway Station and Universal City (Turn right from the hotel, cross Ventura Boulevard, you will reach Universal City Subway Station) 5 mins to Supermarket (Turn Left and approx 2 to 3 mins walk, you will reach Ralph Supermarket across the street) There are quite a few fastfood along the street to the right of the hotel - Carl's Jr, Panda Express, Subway ... So the location is very convenient esp for travellers who are not driving. If you plan to take city tours, Starline Travel provides pickup from the hotel. You can book the tours from the hotel front desk the night at no additional price. So the location with the subway station, and tour pickup were very helpful for myself and wife since we were not driving during our stay. So far, stay has been a very pleasant one. Staff in the hotel esp Angela was very helpful, helping us with booking of tours, airport transfers etc.

Minus - the soundproof wasnt that great as we can hear footsteps from the guest staying in the room above us.. And we can hear guests staying in the room next door. Nevertheless rooms are v clean and its newly renovated.

Hotel was very clean, All staff was nice and helpful. We were on second floor, room was very comfortable and clean. Parking was great.

The location was very convenient very close to Hollywood blvd.

Upon arrival at this hotel, we were happy and ready to relax. Upon arriving in the room, we found that the coffee pot was disgustingly dirty, and when we called to have it replaced, the staff was very rude. Everything was dirty and looked old, and the clock was way off which I cant stand. During our one night stay, we were awoken at 3am to a group of ten kids partying and screaming and yelling in the hallway. This went on for 2 hours even though I asked them to stop, called the front desk,in which they told me I just need to bear with them. They never addressed the situation with the partners, and so we were up all night listening to screaming and cussing. The next morning I confronted the staff, who we very apologetic. The manager, "owner" however was extremely rude and told us that he "needs to make money" and wouldn't be able to offer us anything to compensate our horrible night with them. This was after he coaxed us out of his office and said he needed to speak with the night staff to see if we were lying. What a creep! Needless tosay, although we have two young kids and get a night to ourseleves rarely....we are never going back, this place should be shut down completely.

Nice comfy beds clean rooms and excellent staff

Cleanliness,comfortable beds,modern design of the shower, sink in the bathroom, refrigerator and big rooms.

When we made reservation on the Internet the hotel amenities included spa and fitness room however when we arrived the hotel staff told us that fitness room and spa are not available for another month. We were very disappointed. Also it said that rooms have robes and sleepers however only on the third request the hotel staff delivered our robes but could not find sleepers. It should be noted on the description of available services and amenities that the above services and amenities are not available. Also the free WIFI is very slow and most of the time is not available. I could not work on the computer as I planned when I made a reservation at this hotel. That was a big disappointment also. Please be truthful when describing the hotel on the Internet site. Thank you.

From the minute we walked in to the end of our stay, the staff was friendly and welcoming. The website fell short on describing the comfort and luxury they offer! (Plus Full bar :). It was definitely much more than we bargained for, with that price and proximity to Universal City. We enjoyed a queen suite their to celebrate my cousin's bachelorette party in the surrounding areas of Hollywood and look forward to find another excuse to stay here again!

We enjoyed our stay at the hotel, the staff and especially the manager we over the top helpful. There was a couple of little issues, but the manager rectified them. It was at a. great location to Universal Studios. Value for money was good, the beds very super comfortable and we all had a great night sleep. Would reccomend this Hotel highly.

Big rooms

We asked every day to bring new plastic cups in the room and were assured by staff that it will be done, but it never happened. Pillows are cheap and not comfortable to sleep on.

Nice room and comfortable bed.

The shower head had very very little pressure. And the tv satillite kept having to be reset.

Ease. No valet parking, dealing with lots of staff. It's quiet yet hip.

The comfortable king size bed.

While checking in, the receptionist indicated that I would have to pay for parking on the street as all the surrounding areas belonged to the hotel. After disagreeing with the receptionist; the discussion ended and I checked in without any further issues.

Very nice style. Beautiful room. Very close to the universal studios. Very good situation. Personnel very professionnal.

Very close access to universal studios (5min walk).

Not as described in ad. No mini bar, no dual flat screens, no views of mountains or garden. That actually charge you to park your car at the hotel $15 a day wtf. But still a nice place to stay if going to universal studios.